Resident FAQs
Frequently Asked
Questions
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What are your business hours?
Sun/Mon 8:30 am - 6 pm
Tue/Wed/Th 8:30 pm - 7 pm
Fri/Sat 10-7 am - pm
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How do I pay my rent?
Log into your online portal to pay your rent. If you are not yet registered, please create an account here!
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How do I submit a maintenance request?
Please submit a maintenance request through the tenant portal.
- From the Home or Maintenance tab, click Request Maintenance.
- Enter a detailed description of the issue, upload one or more photos of the item needing attention, give the property manager permission to enter with their key, then click Submit Request.
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I'm looking for a property manager. How can I learn more?
Please do not hesitate to contact us if you have any further questions!
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Which tenant services do you offer and what are some of the benefits they provide?
At SGS Property Management, we provide a variety of services designed to make renting easier, more convenient, and more enjoyable. Residents have access to a secure online portal where they can pay rent, submit maintenance requests, and communicate with our team anytime. Our responsive maintenance program helps address repair requests promptly to help keep homes comfortable and well maintained. Our experienced, long-term staff takes pride in building lasting relationships with residents, providing friendly, knowledgeable service and consistent support. We maintain our communities to high standards, creating clean, attractive places to live while protecting the value of each property. Above all, we believe in fair, honest communication and resolving issues thoughtfully and professionally, giving residents confidence that their concerns will be handled with care and respect.
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Why do tenants enjoy renting from your company?
Your home should be the easiest part of your day. That's why we focus on responsive communication, dependable maintenance, and communities that are cared for with pride.
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Which of the following management services do you provide?
Leasing
Marketing
Property Maintenance
Property Inspections
Rent Collection
Tenant Relations
Owner Reports
Property Turnover
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What types of properties do you manage?
We specialize in multifamily apartment communities of all sizes—from boutique properties to larger professionally managed communities. Our experience includes garden-style apartments, mid-rise buildings, and value-add properties where proactive maintenance and efficient operations help create better homes for residents and stronger returns for owners.


